Front desk & routing
Greet callers, answer common questions, and route to the right queue in the caller’s own language.
Billing & collections
Verify identity, explain charges, and take payment plan requests with strict guardrails on what can be waived.
Appointment scheduling
Check availability, apply cancellation policy, and confirm bookings with an SMS follow-up.
Outbound reminders
Call back on missed appointments or overdue invoices with a consistent, on-brand script.